To be the first to know about our harvest season, please subscribe to our newsletter mailing list or follow and like us on Facebook. 

We will make announcement using Facebook and our newsletter mailing list about our next coming harvest season. And once our Harumanis is ready to be order via our website store, we will announce it again on Facebook and using our mailing list. So don't forget to subscribe in order not to miss out our Harumanis.

Please note that our Harumanis is perishable items so items sold is non-returnable and warranty is not available.

HARUMANGO REFUND POLICY

Please take note that the processing time of your refund will depend on the type of refund and the payment method you used. Learn everything you need to know about our "Refund Policy".

Once you have understand our Refund Policy, kindly proceed with the refund request form to provide us all the important information especially your order number and photo evidence of the damaged/spoiled product(s).

DAMAGED BOX

And then proceed with unwrapping the box to check the products inside to ensure that the products (Harumanis) is not damaged.

DAMAGED PRODUCT(S)

Once you have noticed damaged or spoiled Harumanis, please take photos of the Harumanis and then contact us immediately using the technical support form. Please upload the photos and remember to provide the order number

We are using GDex as our official logistic partner. For shipping problem, please go to GDex website or call GDex Customer Support hotline 03-7787 2222 or if you prefer, you may WhatsApp GDex Customer Support.

Please remember to have your GDex tracking number ready. The tracking number is included in our invoice email sent to you after we have successfully processed your order.

If you can't find your tracking number please contact us using the technical support contact form.

Once you have placed an order, we will email you the invoice and shipping details together with the tracking number. Kindly use the tracking number to track your shipment.

Currently we are using GDex so you may using the tracking number to track your shipment here.

No. We would like to ensure the quality of our Harumanis so we only deliver to East Malaysia ONLY for the time being while we are working tirelessly to secure a logistic method to ship further. The one and only concern for us to we want our customers to be 100% satisfied. But we are expanding our Harumanis farm and also planning for export, so in the future we might be able to ship overseas.

No. We would like to ensure the quality of our Harumanis so we only deliver to East Malaysia. For West Malaysia, the delivery time is unpredictable hence we don't want our customers to received spoiled Harumanis.

As an appreciation to our customers, we have decided to absorb the shipping cost so that more customers can enjoy our Harumanis.

All orders online will enjoy FREE shipping.

Currently we do not ship to Sabah, Labuan, Sarawak and overseas customers.

Once your Harumanis arrived at your doorstep, we recommend you to keep the Harumanis in the fridge for up to 5 days. It is highly recommended to consume your Harumanis within 6 days once you received it. If you would like to keep it longer, we recommend you to keep your Harumanis in the freezer compartment for later consumption.

Besides consuming our Harumanis as it is, some of our customers got creative and kept the Harumanis in the freezer, and then mix with cold milk or plain yogurt in a blender to make smoothie. Some made Harumanis ice-cream so we can't really tell you how you should enjoy your Harumanis, but what we can tell you is the sky is that the limit in ways to enjoy your Harumanis.

If you would like to share your ideas, please let us know and maybe in the future we may include your ideas in our website.

Harumango may be treated with cobalt to ensure uniform ripening, extending freshness and to simulate handling condition. Appearances of brown spots / patches on Harumango are normal.

Fret not. If you can't find your answers in our FAQ section, please contact us via the Contact form or call us and we will try our best to get back to you at the soonest.

Periodically we will expand our FAQ.